{"id":8325,"date":"2026-05-17T18:26:31","date_gmt":"2026-05-17T18:26:31","guid":{"rendered":"https:\/\/kronen-peptide.com\/?page_id=8325"},"modified":"2026-05-17T18:26:32","modified_gmt":"2026-05-17T18:26:32","slug":"support","status":"publish","type":"page","link":"https:\/\/kronen-peptide.net\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"    <div id=\"kp-support-wrap\" style=\"max-width:600px;margin:0 auto\">\n      <div id=\"kp-support-form-block\">\n        <div style=\"margin-bottom:1.5rem\">\n          <label style=\"display:block;font-size:13px;margin-bottom:6px\">Dein Name *<\/label>\n          <input type=\"text\" id=\"kp-sup-name\" style=\"width:100%;box-sizing:border-box\" placeholder=\"Max Mustermann\">\n        <\/div>\n        <div style=\"margin-bottom:1.5rem\">\n          <label style=\"display:block;font-size:13px;margin-bottom:6px\">E-Mail *<\/label>\n          <input type=\"email\" id=\"kp-sup-email\" style=\"width:100%;box-sizing:border-box\" placeholder=\"max@beispiel.de\">\n        <\/div>\n        <div style=\"margin-bottom:1.5rem\">\n          <label style=\"display:block;font-size:13px;margin-bottom:6px\">Deine Frage \/ Problem *<\/label>\n          <textarea id=\"kp-sup-message\" rows=\"5\" style=\"width:100%;box-sizing:border-box\" placeholder=\"Beschreibe dein Anliegen...\"><\/textarea>\n\n        <\/div>\n\t\t<div style=\"margin-bottom:1.5rem\">\n\t\t  <label style=\"display:block;font-size:13px;margin-bottom:6px\">Bilder anh\u00e4ngen (optional)<\/label>\n\t\t  <input type=\"file\" id=\"kp-sup-images\" multiple accept=\"image\/*\" style=\"width:100%\">\n\t\t  <span style=\"font-size:12px;color:#888;display:block;margin-top:4px\">Bis zu 3 Bilder, max. 5 MB je Datei<\/span>\n\t\t<\/div>\n        <button onclick=\"kpSupSubmit()\" style=\"background:#a07835;color:#fff;border:none;padding:12px 24px;border-radius:8px;cursor:pointer;font-size:15px;width:100%\">\n          Absenden        <\/button>\n      <\/div>\n\n      <div id=\"kp-sup-bot-block\" style=\"display:none;margin-top:1.5rem;background:#f9f6f0;border:1px solid #e5dcc8;border-radius:12px;padding:1.25rem\">\n        <div style=\"display:flex;align-items:center;gap:10px;margin-bottom:1rem\">\n          <div style=\"width:32px;height:32px;border-radius:50%;background:#a07835;display:flex;align-items:center;justify-content:center;color:#fff;font-size:16px\">\ud83e\udd16<\/div>\n          <strong>Kronen Support Bot<\/strong>\n        <\/div>\n        <div id=\"kp-sup-loading\" style=\"color:#888;font-size:14px\">\n          Analysiere deine Anfrage...        <\/div>\n        <p id=\"kp-sup-bot-text\" style=\"display:none;font-size:14px;line-height:1.7;margin:0 0 1rem\"><\/p>\n        <div id=\"kp-sup-actions\" style=\"display:none;display:flex;flex-direction:column;gap:8px\">\n          <button onclick=\"kpSupSolved()\" style=\"background:#d1fae5;color:#065f46;border:1px solid #6ee7b7;padding:10px;border-radius:8px;cursor:pointer;font-size:13px;text-align:left\">\n            \u2705 Das hat meine Frage beantwortet!          <\/button>\n          <button onclick=\"kpSupEscalate()\" style=\"background:#fee2e2;color:#991b1b;border:1px solid #fca5a5;padding:10px;border-radius:8px;cursor:pointer;font-size:13px;text-align:left\">\n            \u274c Mein Problem wurde nicht gel\u00f6st \u2014 an Support weiterleiten          <\/button>\n        <\/div>\n      <\/div>\n\n      <div id=\"kp-sup-success\" style=\"display:none;text-align:center;padding:2rem;background:#f0fdf4;border-radius:12px;margin-top:1rem\">\n        <div style=\"font-size:40px;margin-bottom:0.75rem\">\u2705<\/div>\n        <h3 style=\"margin:0 0 0.5rem\">Frage beantwortet!<\/h3>\n        <p style=\"color:#666;margin:0;font-size:14px\">Sch\u00f6n dass wir helfen konnten!<\/p>\n      <\/div>\n\n      <div id=\"kp-sup-ticket\" style=\"display:none;text-align:center;padding:2rem;background:#faf6ed;border-radius:12px;margin-top:1rem\">\n        <div style=\"font-size:40px;margin-bottom:0.75rem\">\ud83c\udfab<\/div>\n        <h3 style=\"margin:0 0 0.5rem\">Ticket erstellt!<\/h3>\n        <p style=\"color:#666;margin:0;font-size:14px\">Unser Team meldet sich per E-Mail bei dir. Ticket #<span id=\"kp-sup-ticket-id\"><\/span><\/p>\n      <\/div>\n    <\/div>\n\n    <script>\n    var kpSupBotAnswer = '';\n\n    async function kpSupSubmit() {\n        var name    = document.getElementById('kp-sup-name').value.trim();\n        var email   = document.getElementById('kp-sup-email').value.trim();\n        var message = document.getElementById('kp-sup-message').value.trim();\n        if (!name || !email || !message) { alert('Bitte alle Felder ausf\u00fcllen.'); return; }\n\n        document.getElementById('kp-support-form-block').style.display = 'none';\n        document.getElementById('kp-sup-bot-block').style.display = 'block';\n        document.getElementById('kp-sup-loading').style.display = 'block';\n        document.getElementById('kp-sup-bot-text').style.display = 'none';\n        document.getElementById('kp-sup-actions').style.display = 'none';\n\n        var res = await fetch('https:\/\/kronen-peptide.net\/wp-admin\/admin-ajax.php', {\n            method: 'POST',\n            headers: {'Content-Type': 'application\/x-www-form-urlencoded'},\n            body: new URLSearchParams({\n                action: 'kp_ticket_bot',\n                nonce: '8dddbe79fa',\n                message: message\n            })\n        });\n        var data = await res.json();\n\n        document.getElementById('kp-sup-loading').style.display = 'none';\n        kpSupBotAnswer = data.data?.answer || '';\n        document.getElementById('kp-sup-bot-text').textContent = kpSupBotAnswer;\n        document.getElementById('kp-sup-bot-text').style.display = 'block';\n        document.getElementById('kp-sup-actions').style.display = 'flex';\n    }\n\n    function kpSupSolved() {\n        document.getElementById('kp-sup-bot-block').style.display = 'none';\n        document.getElementById('kp-sup-success').style.display = 'block';\n    }\n\n async function kpSupEscalate() {\n    if (window.kpEscalating) return;\n    window.kpEscalating = true;\n\n    var name    = document.getElementById('kp-sup-name').value.trim();\n    var email   = document.getElementById('kp-sup-email').value.trim();\n    var message = document.getElementById('kp-sup-message').value.trim();\n    var images  = document.getElementById('kp-sup-images') ? document.getElementById('kp-sup-images').files : [];\n\n    var formData = new FormData();\n    formData.append('action', 'kp_create_ticket');\n    formData.append('nonce', '8dddbe79fa');\n    formData.append('name', name);\n    formData.append('email', email);\n    formData.append('message', message);\n    formData.append('bot_answer', kpSupBotAnswer);\n\n    for (var i = 0; i < Math.min(images.length, 3); i++) {\n        formData.append('ticket_images[' + i + ']', images[i]);\n    }\n\n    \/\/ Button deaktivieren\n    var btn = document.querySelector('.btn-unsolved');\n    if (btn) { btn.disabled = true; btn.style.opacity = '0.5'; }\n\n    try {\n        var res = await fetch('https:\/\/kronen-peptide.net\/wp-admin\/admin-ajax.php', {\n            method: 'POST',\n            body: formData\n        });\n        var data = await res.json();\n\n        document.getElementById('kp-sup-bot-block').style.display = 'none';\n        document.getElementById('kp-sup-ticket-id').textContent = data.data?.ticket_id || '';\n        document.getElementById('kp-sup-ticket').style.display = 'block';\n    } catch(e) {\n        window.kpEscalating = false;\n        if (btn) { btn.disabled = false; btn.style.opacity = '1'; }\n    }\n}\n    <\/script>\n    \n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8325","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/kronen-peptide.net\/en\/wp-json\/wp\/v2\/pages\/8325","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kronen-peptide.net\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kronen-peptide.net\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kronen-peptide.net\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kronen-peptide.net\/en\/wp-json\/wp\/v2\/comments?post=8325"}],"version-history":[{"count":0,"href":"https:\/\/kronen-peptide.net\/en\/wp-json\/wp\/v2\/pages\/8325\/revisions"}],"wp:attachment":[{"href":"https:\/\/kronen-peptide.net\/en\/wp-json\/wp\/v2\/media?parent=8325"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}